PASS... For now

Coming from someone who has used the membership for a year I can give you a good insight on what to expect.

My friend had a membership that we often used. I must say when it works out its a blast. Its a great way to fly private for cheap. The rest of the time its a pretty frustrating company to do business with.

With that said about 50% of the time we reserved a JetDeal (empty leg) JetSmarter would screw something up. From overbooking the flight to other members, to not confirming we booked it the jet to the charter so it would leave without us or we would just never hear back from the JetSmarter concierge to confirm. They usually take days to respond back to you.

Even after all that I saw a flight to SFO that I could have utilized so I thought what the heck Ill sign up for the access membership and utilize the JetDeals. They have ran so many promotions waiving initiation fees etc so I contacted them through the app and let them know I would sign up if they could waive the initiation. 4 days later, well after the SFO flight had departed, I get a response saying no they wouldnt run any promo. No alternative just a simple no. If you look online there are tons of promos theyre running and these guys could care less. In fact they were even condescending about the access membership stating "they dont even really market for it anymore because its so cheap". Youd have to wonder how there investors would feel..

After so many missteps on their end and the lackluster customer service I cant suggest anyone to work with them right now. When it works out 50% of the time its fun but the other half of the time its frustrating working with them and embarrassing showing up to an airport with your friends or family and being sent back home. I think their focus is on the JetShuttle and banking on the 10-20k memberships. Hope they figure it out could be a cool company.

rchasea about XO - Book a Private Jet, v6.5.10