Unprofessional co.

Dont believe what JetSmarter tells you is what youll get in your paid membership. First of all to start with, they wont send you the gold plated membership card they proudly talk about. Thats totally fine as long as I get promised service and policies on my membership that I paid for. After you pay your membership fee, they change policies on you very often. Firstly, they wont give you complimentary helicopter ride anymore in Manhattan. They did for my first year, but from the second year they told me the heli transfers would be for extra charge if I want to take them or told to take a car transportation at my expense if I dont want to pay for heli transfer. Strangely, other members that I encountered with on Jet Smarter flights are not told the same story. Their heli rides stay free... I thought this wasnt cool. Secondly, those VIP events they also advertise in their sale pitch are not for all members. Some get invited, and others dont. For instance Jet Smarter invites out of state members to VIP events in CA, and some local CA members dont get invited, although those members paid for the same membership level. Thirdly, after I joined, I was told a new policy on luggage limitation in size, number, and weight. I had to buy a lighter suitcase to meet their new policy. Had I known I could take only one suitcase at low weight, I would have had a second thought joining them. I notice throughout my member experience with Jet Smarter that Jet Smarter gives unfair treatments, service and policies on different members. A professional company treats all customers equally and provides service as promised at sign up time. Not in Jet Smarters case unfortunately. I give a warning to those who are thinking about signing up with Jet Smarter based on what they hear theyll receive in their membership. Because after you pay, stories change.

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